Outbound email configuration is not working in PDI

[Akash_Yadav]

Hi All,

For some requirement testing i wanted to send emails to my personal email. So, i tried to enable outbound email configuration from email properties and tried to generate the emails.

Also added my personal email in email properties page.

But i am not able to receive emails to my personal email.

Any possible reasons why i am not able to receive???

BTW pdi was a fresh new instance.

[New Developer_S]

Hi Saurav11,

Could you please share the officiak link, where it is mentioned ? I too face the same issue .

TIA.

[Saurav11 · Accepted solution]

Hello,

There is no official announcement or documentation by ServiceNow. They have just disabled in in the past month or so on PDI.

Please mark answer correct/helpful based on Impact. 

[New Developer_S]

Inbound configuration is working fine! Able to receive emails from Personal email. So i am wondering why Outbound is disabled !

[Saurav11]

Now that is a question even I can't answer as ServiceNow has not made any official announcement however I found one thread where you can update the property using background script:-

https://www.servicenow.com/community/now-platform-forum/unable-to-mark-as-yes-on-checkbox-for-email-...

Please mark my answer as correct/ helpful based on Impact