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Featured What's new in AI Control Tower for August & September 2026

What's New in AI Control Tower August & September 2026 What is AI Control Tower? AI Control Tower is the ServiceNow control plane for discovering, governing, securing, observing, and measuring AI across the enterprise. It gives AI Stewards, risk...

  • Article

Featured Platform Security #3 - How to Increase Platform Security - Security Hardening score

Let's talk about security in a way that's easy to digest. As a ServiceNow Product Owner, I understand the significance of security hardening cannot be overstated when it comes to strengthening and fortifying your instance/platform   Imagine your Serv...

  • blog
  • Customer Security and Trust (CST)

Featured AI Control Tower Observability & Monitoring FAQ

  AI Control Tower Observability & Monitoring Frequently Asked Questions Quick Navigation Overview — What is AICT Observability?Getting Started — Prerequisites & setup stepsEvaluations — Metrics & evaluation frameworkTraces — Sessions, traces, s...

  • Article

Two Doors into Lux Lab: Choosing Your Path

◆  Lux  Two Doors into Lux Lab: Choosing Your Path Developers don't all arrive at Lux from the same place. Some already spend their days in VS Code, with their extensions, terminal, and Git workflow configured just right. Others are coming from ...

  • blog

AI Gateway Implementation Guide

  AI Gateway is ServiceNow's centralized control point for governing, securing, and observing cross-platform AI agent operations. It sits between your agent builder applications and the external resources they connect to, intercepting all Model Con...

  • Article

Platform Fundamentals Academy - Current and Future Sessions

  Platform Academy helps platform owners master critical Now Platform aspects through expert insights on Upgrades, Security, Mobile Apps, Knowledge Management, Now Assist, and Next Experience. It prepares you to lead confidently by improving perfo...

  • blog

All About Data Resources in UI Builder

Data Resources in UI Builder A data resource [sys_ux_data_broker] in UI Builder mediates data between a component and the ServiceNow server. The data resource brings data from the server to the component, and it brings updated data back to the server...

  • Article

How to disable “Use Now Assist...” icon for specific users?

Hi experts! Quick question: A few users would like to remove the “Use Now Assist to…” icon that appears in the Work notes and Additional comments fields.The icon doesn’t appear for me, but when I impersonate the affected users, I can see it consisten...

  • Question

Resolved! Label Missing on SCTASK but Visible on RITM

Hello,I have a label named “Select day(s) of the week:”. It displays correctly on the RITM, but it is missing on the SCTASK. Could you please help me understand why the label is not appearing on the SCTASK level? Thank you   

  • Question

Resolved! Date Input Field missing in Flow Designer

We recently moved to Australia from Zurich, and I am puzzled by an issue in Workflow Studio. I am trying to build a flow that uses a look up record action to find records that are exactly 90 days old. I am trying to build this using 'relative' in con...

  • Question

Scripted Approvals in Flow Designer with Flow Variables

Workflow Automation CoE >Flow Designer > Approvals > Scripted Approval   Why Scripted Approvals? Before you consider scripting your approval, please check out this article and Platform Academy recording about Approvals in Flow Designer. There's a goo...

  • blog
  • Flow Designer

Resolved! UI Macro to populate CI field

Hello everyone,I am trying to create a UI Macro, which when clicked opens a window showing the list of Configuration Items assigned to the user in the Caller field. When clicking on the CI, this would then populate the CI field on the incident form. ...

  • Question
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