outbound email limit

[ude_zonan]

Hi All

I'm wondering if there is any maximum limit of how many email can be send out to external email addresses per day from serviceNow?

Thanks in advance

[bernyalvarado]

Hi,

I believe the email restrictions are only around the email size (Email Size Limits - ServiceNow Wiki ) and these are configured through properties. I don't think there's a limit for the maximum number of emails that could be going out from an instance. Still, i will not be surprised if within ServiceNow infrastructure there are monitors in place by ServiceNow to deactivate a given outbound email that could have a recursive, bad or spam alike logic sending out emails in an extremely abnormal rate.

Thanks,

Berny

[tony_barratt · Accepted solution]

Hi Ude,

It depends on whether ServiceNow SMTP server is used - if it is, there is no imposed limit.

If an SMTP server other than ServiceNow's SMTP server is used, the answer is perhaps, as some SMTP servers may impose rate limiting.

Best Regards

Tony

[ude_zonan]

Hi Tony and Berny

Thank you for your answer. wish i can mark both as correct

Thanks again