Outbound integration with emoticons not working

[amju101]

We have an outbound integration which is working fine except in case of comments contains emoticon characters. Did any one faced this situation? How can we fix this?

[AnveshKumar M · Accepted solution]

Hi @amju101 

You can replace your replace all emoticons from the comments before triggering the outbound. You can use script like the one below.

var comm = current.getComments();

comm = comm.replaceAll("🙂", "");

Please mark my answer helpful and accept as solution if it helped you 👍✅

[amju101]

Thanks Anvesh, it worked for me.

[Suyog Aptikar]

@amju101 

Is your payload failing when there is smiley in comments?
Can you try using encodeURIComponent to encode and at other end decodeURIComponent and see if this hfixes probem.

[amju101]

@Suyog Aptikar Thanks for the response. But, we don't have access to other end.