Outbound REST Message returns 500

[charliesdev]

I have a hosted REST endpoint that can be successfully hit from:

web:   https://webopstest.osmose.com/MgmtToolsApi/api/Authorization/AuthorizationTokenAsJSON/17/serv_utilii...

fiddle: https://jsfiddle.net/48o0xgxq/2/  

and Postman, iPhone, etc

But testing it using a REST Message object always fails with 500.

I see in my server log (on webopstest) that the endpoint is being hit from servicenow and returns 200.

it's a simple 'get' with no authentication.   should just return a string wrapped in a JSON object.

I'm on Istanbul, build 6 I believe.   Oh, also I'm a n00b, so don't assume that I haven't missed something simple.

[charliesdev]

Thanks for your input.

Could you explain?

This endpoint takes no parameters, what should I try?

[Ankur Bawiskar]

Hi Charlie,

Did you try what Mohamad has mentioned in his comments if you are using Jakarta instance.

I think it is something to do with HTTP Connection Manager because of which it is not working in ServiceNow and the other website Hurl.it - Make HTTP requests   but working in Postman tool.

Check this as well.

ServiceNow KB: Outbound Rest Call randomly gives socket error (KB0546961)

Regards

Ankur

[Neeraj Sharma10]

Thanks ankur,

I tried applying workaround but   No success!

[Neeraj Sharma10]

https://docs.servicenow.com/bundle/istanbul-servicenow-platform/page/integrate/web-services/referenc...

These 3 properties i am not able to find in my instance. ! (jakarta)

Thanks

Neeraj

[charliesdev]

We just rolled out Istanbul and have not scheduled our upgrade to Jakarta yet.

I'm not sure about the certificate, I'm looking in to that as well (we JUST changed the cert type and it will not be easy to have it changed back).

I will read the articles you referenced, thanks for your help.