Outbound REST through MID Server - saveResponseBodyAsAttachment error

[matt_kean]

Any help?  I am doing an outbound REST call through my MID Server to get user pictures. I can verify that I get a successful response until I add a saveResponseBodyAsAttachment statement to my script.  With that statement I always get the following error:

-  java.net.SocketTimeoutException: connect timed out when posting to https://xxx.service-now.com/api/now/v1/attachment/file

Here is my script (with private data removed) -

var user = new GlideRecord('sys_user');

user.addQuery('xxx','xxxxxxxx');

user.query();

if(user.next()) {

try {  

var token = '';

var s = new sn_ws.SOAPMessageV2('xxxxx', 'xxxxx');

s.setStringParameterNoEscape('userId', 'xxxxx');

s.setStringParameterNoEscape('credential', 'xxxxxx');

var responseS = s.execute();

var responseBodyS = responseS.getBody();

var xmlDoc = new XMLDocument(responseBodyS.toString(), true);

var token = xmlDoc.getNodeText("//authenticateReturn");

var r = new sn_ws.RESTMessageV2('User Photos', 'Get User Picture');

r.setStringParameterNoEscape('cookie', 'xxxxxx' + token);

r.setStringParameterNoEscape('xxxx', user.xxx.toString());

r.saveResponseBodyAsAttachment('ZZ_YYsys_user', user.sys_id.toString(), 'photo', 'image/jpeg');

var response = r.execute();

gs.print(response.getStatusCode());

gs.print(response.getErrorMessage());

}

catch(ex) {

gs.print('Got an exception:  ' + ex.getMessage());

}

}

[kommireddivamsi]

Hi Matt,

You can try increasing the webservice timeout duration and check.

Thanks,

Vamsi

[matt_kean]

Thank you for your response.

I have tried using setHttpTimeout(), waitForResponse(), and I've tried

adjusting the quota rule for REST web services.   None of those things have

worked.   Any other suggestions?

[SanjivMeher]

What happens if you try below

r.saveResponseBodyAsAttachment('sys_user', user.sys_id+'', 'photo','image/jpeg');

[matt_kean]

Thank you for the suggestion. Unfortunately, I get the same result