Outgoing Notification Filters

[georgechen]

Hi folks,

Anyone has an idea on writing action script to restrict non existing user emails sending out from ServiceNow?         I previously raised an article Prevent ServiceNow sends emails to non-existence email users   One way is to set up action script (Navigate to System Mailboxes > Administration > Filters) (see a response below)

Use email filters to restrict non existing user emails through writing action script in this

• Navigate to System Mailboxes > Administration > Filters.
• Click New.
• Complete the fields (see the table).
• Right-click in the header bar and select Save from the context menu.

  The Filter Actions related list appears.

• Click New in the related list.
• Select how the system should react when the conditions of this filter evaluate to true.

however in Fuji there seems no such Filters, and I wonder it has changed to somewhere.

Any input would be appreciated.

Regards,

[Michael Fry1 · Accepted solution]

There is a plugin named Email Filters. You have to activate that first, then follow the instructions you provided.

[georgechen]

Thanks Michael.   This is exactly we are after.   I have activated it in our Temp environment, and doing some testings now.   Happy to know this beautiful feature!!

[georgechen]

Hi Michael

Just wondering if you could help.   Somehow the Email Filter is not function as expected,

Name: (Test) Ignore sending Non-existence user

Short Description: Ignore sending out to non-existence users

Conditions

      Recipients contains noaddress

      Mailbox is Outbox

      Type is send-ready

Action script:

              current.error_string = "Email ignored by 'Ignore Non-existence users'";

              gs.log('Email ignored by (Test) Ignore sending Non-existence user');

              logger.logInfo('Email ignored by (Test) Ignore sending Non-existence user');

Filter Actions

Type                       Order               Active

Makr as Ignored               50               True

The send/receive has not been activated in Email properties as this is an Non-Prod environment.

Any idea would be appreciated.

[Michael Fry1]

Can you define a non-existing user? An active user with invalid email?