Outlook Actionable Message Not Rendering in Survey Email Notification

[PoojaNaik]

Hi all,

I'm trying to implement an Outlook Actionable Message in a survey notification in ServiceNow. Instead of sending a survey link, I want to embed the survey question directly in the email body .

Here’s what I’ve done so far:

1. The "Outlook Actionable Message" plugin is already installed.
2. I’ve included the email script that generates the Adaptive Card JSON in the notification body. ${mail_script:include_survey_actionable} 
3. The notification is triggered correctly, but when the email is received, nothing appears in the email body—no card, no error, just a blank space.

Has anyone successfully implemented this for surveys? Am I missing a configuration step or a specific header/setting to make the card render in Outlook?

Any help or working examples would be greatly appreciated!

[msowmiya]

Hello @PoojaNaik 

I am trying to do the same thing, no success yet.

Have you identified any possible solution.

Thanks,

Sowmiya M 

[lauri457]

I can't outline the steps to make it work but I believe you need to get your Exchange admin to whitelist your servicenow instance to send actionable messages.