MS Teams Approval Notifications - Link Actions to Content shows "No records to display" (VA Lite)

[fuuuritsuu27]

Hi everyone,

I'm currently implementing the Microsoft Teams integration in ServiceNow and have successfully completed the agent-to-user Teams chat functionality. Agents can start a Teams chat directly from an Incident or Requested Item, and that portion is working as expected.

I'm now working on approval notifications for Microsoft Teams.

Environment

• ServiceNow Zurich
• Microsoft Teams integration installed and working
• Virtual Agent Lite (not Virtual Agent Pro)

What I've done

• Created a notification on the sysapproval_approver table.
• Created Notification Content (sys_notification_va_content).
• Configured the Microsoft Teams delivery channel.
• Created notification actions.

However, when I open Link Actions to Content and click New, the Content reference lookup returns "No records to display", even though my Notification Content record exists and is active.

I confirmed through Background Scripts that the record exists.

I also checked the reference qualifier, which uses:

ActionableContentFilter().getEncodedFilter(current)

The Script Include is protected, so I can't inspect the filtering logic.

I also found the following statement in the ServiceNow documentation:

Only Virtual Agent Pro customers can associate actions with notification contents and receive actionable notifications.

Questions are:

1. Is the empty Content lookup expected behavior when using Virtual Agent Lite?
2. Has anyone successfully implemented Microsoft Teams approval notifications without Virtual Agent Pro?
3. If actionable notifications require Virtual Agent Pro, is there a supported way to send non-actionable approval notifications to Microsoft Teams instead?

Any guidance or experience would be greatly appreciated.

Thank you!