Outlook Actionable Messages - Embed survey in notifications

[Community Alums]

Dear Colleagues,

I'm trying to explore Outlook Actionable Messages in my PDI. I've already installed the plugin. Created a custom notification wherein I added the mail script "include_survey_actionable". Upon checking, the survey is not getting attached to the notification and I tried to look in the community for answers but so far I have nothing that could help me understand as to why survey wasn't added in the notification when I try to preview it.

Survey consist of image scale, string fields, and multiple selection.

Notification:

Survey:

Email logs:

[David Nendza]

Are you sure it's not being included in the notification?  Show Preview won't show an OAM because it's wrapped in script tags (or something like that, I don't know the actual code behind show preview but I know it won't show an OAM when using it).  In the outgoing email record, you need to look at the Body field.  Inside that field, there should be a <script type="application/adaptivecard+json">{"type":"AdaptiveCard","version":"1.0........... </script> tag.  If it's there in the SN outgoing email record, but not in your incoming email, it probably means your email server may be stripping out the script tag and you may need to set up a signed card (Setting up signed cards for Outlook Actionable Messages - Support and Troubleshooting (servicenow.co...).

In the received email, you can also double-click it in the outlook client to open the email up in its own window and choose View Source to check the message source and see if the script tags are still there.

I thought PDI's didn't send emails out though.. maybe this is the issue?  Also as stated above, the checkbox needs to be selected in the survey.