Outlook Integration - get calendar availability from Outlook - looking for some advice / suggestions please

[Tom Sienkiewicz]

Hi SNow experts,

I am trying to figure out any way how SN could pull the availability information from calendars stored in clients' Outlook or Lotus Notes.

Basically it would be great to get e.g. all the dates and times a user is 'busy' for the given month. I tried looking it up online but I cannot find anything really useful.

So perhaps anyone here has dealt with a similar issue (not necessarily calendars, just getting any data out of Outlook)?

I know that there is REST API which can be used but it seems like it involves a lot of work on the customer's side:

Get Started with the Outlook REST APIs - Outlook Dev Center

as you need to register for a token - do you think SN could be registered to consume this token for a specific customer's Exchange account?

Furthermore, this only seems to work for Office365? What about customers who use 'standard' Outlook?

Is there any other way to be able to access outlook's files without registering with MS? Would I need to have the credentials for every Outlook user or is there any possibility to have a 'technical user' credentials, which can then get information about all users in the domain?

Also, does anyone know how Outlook stores user's calendar events? Ideally, I would like to be able to access one file/endpoint where all of the company users' events are stored and import it into SN, rather than having to access different endpoints for every user. I have to admit I am a noob when it comes to Outlook so any help from more experienced users would be great!

Many thanks,

Tomasz

[larstange]

Yes there should an Exchange API. However I read that it was not so easy to use because Microsoft have implemented their own XML format.

There is one guy here who has implemented a front end for the Exchange ActiveSync protocol:

REST-based API for Exchange ActiveSync | MobilityDojo.net

https://easweb.azurewebsites.net/

[Jack Denial]

I have the same question that without registering with MS can access outlook's files easily, so I require any credentials for Outlook user to get information about all users in the domain. if anyone is getting any issue related to Outlook account then they can contact with Outlook Support team to resolve their issue.

[RuksharA]

What could be a possible solution to this integration issue in 2024?

[saikumar26]

Hi Rukshar,

Did you find something on this?