My company is hoping to implement a bi-directional integration between FSM Agent calendars (found in Dispatcher Workspace) and the agents' Outlook calendar.
From what I have read, the Workforce Optimization integration with Microsoft Outlook (sn_wfo_outlook) application provides a method to sync calendars between ServiceNow and Outlook but I'm unsure if this is bi-directional or only offers a sync from ServiceNow to Outlook/Exchange.
We currently have the Microsoft Exchange Online spoke installed and are able to somewhat sync events from ServiceNow to Outlook but have not found an efficient way to sync events from Outlook to ServiceNow. Does anyone know if the sn_wfo_outlook plugin offers a bi-directional sync?
