User Activity
We have a requirement to include Assignment Group changes within the Now Assist Incident Summarization skill as it has been requested by multiple teams that utilize this summary feature. Has anyone done something similar for their organization? I hav...
My company is hoping to implement a bi-directional integration between FSM Agent calendars (found in Dispatcher Workspace) and the agents' Outlook calendar. From what I have read, the Workforce Optimization integration with Microsoft Outlook (sn_wfo_...
09-17-2025
Has anyone been successful in deploying a custom skill using the Now Assist Context Menu option? I am attempting to use the custom location option to have a banner display at the top of the form, similar to Incident Summarization, but no banner appea...
What is the best practice when activating out of the box Now Assist skills? We have typically always activated a skill manually in each specific instance but I was recently asked why we don't track it through an update set. When activating a skill, I...
08-06-2025
We are in the process of configuring our surveys for Outlook Actionable Messages and one of the requirements is to have the manager's email address of the Assignment Group listed in the related Incident added to the survey end notes. So far I have no...
