Override ACL permissions

GeetikaK
Tera Contributor

‎03-10-2025 12:44 AM

Hi all,

Need to confirm on that their is one role which have few permissions so, the user having that  specific role wanted more permission to view all email logs which is showing restricted due to ACLs. so, can we override ACL permissions. or we can't override ACLs. Is their is any specific role we can use to view all email logs without hampering ACLs. any thoughts?

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Dr Atul G- LNG
Tera Patron
Tera Patron

‎03-10-2025 06:49 AM

Hi @GeetikaK 

 

OOTB, there is no role mentioned in email logs module

 

AGLearnNGrow_0-1741614538766.png

 

I will not say override OOTB ACL, but create your ACL to fix this.

 

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Ankur Bawiskar
Tera Patron
Tera Patron

‎03-10-2025 07:01 AM

@GeetikaK 

did you check the OOB table.None READ ACL on email logs table?

there are only 2 table level READ ACL, did you check that?

why to override existing ACLs? you can create new if customer wants

AnkurBawiskar_0-1741615298104.png

 

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Ankur
✨ Certified Technical Architect  ||  ✨ 9x ServiceNow MVP  ||  ✨ ServiceNow Community Leader
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