Override" the default workflow with custom one - "Service Catalog Request"

[Rahman4]

Hi,

I am trying to override the default WF that is attached to "sc_request" table. This workflow is "Service Catalog Request". I have checked out the workflow, set it to "inactive" and published it but it is still getting used when I create a Service Catalog request. Somehow it is not reading my custom workflow. I have attached my workflow in the catalog item's workflow field but still, the default workflow is used.

What is the best way to disable the default workflow with a custom one?

TA

[dvp · Accepted solution]

Please change the If condition matches on Workflow properties to None and see if it works for you

[Ajinkya Gothosk]

Hi,

I am trying to do the exact same but the Conditions tab is greyed out and I am unable to make any changes! Is there a specific scope that I need to be in, I am the admin of the instance. 

Thanks,