Hi All,
I am trying to display the assignment group values based on Assignedto field value in change request. If Assigned to is empty i need to show all the available groups of type itil.
The issue is, I used log statements in script include and observed that script include is getting called and resulting in limited groups as expected. But, on to the change form, when i clicked on the assignment group all the groups are getting shown and no filtering is happening. Do I need to change anything while retuning the records from script include?
Script include:
function populateAssignmentGroup(user) {
var groups = '';
var finalgroups = [];
if (user != '') {
var grmember = new GlideRecord('sys_user_grmember');
grmember.addEncodedQuery('user=' + user + '^group.typeLIKE1cb8ab9bff500200158bffffffffff62^group.active=true');
grmember.query();
while (grmember.next()) {
groups = groups + grmember.group.sys_id + ',';
}
groups = groups.slice(0, -1);
var grGroups = new GlideRecord('sys_user_group');
grGroups.addEncodedQuery('sys_idIN'+groups);
gs.addInfoMessage('sysid: ' + groups);
grGroups.query();
while (grGroups.next()) {
finalgroups.push(grGroups.sys_id);
}
return finalgroups;
} else {
var grGroupselse = new GlideRecord('sys_user_group');
grGroupselse.addActiveQuery();
grGroupselse.addEncodedQuery('typeLIKE1cb8ab9bff500200158bffffffffff62');
grGroupselse.query();
while (grGroupselse.next()) {
finalgroups.push(grGroupselse.sys_id);
}
return finalgroups;
}
}
Dictionary override:
