Override the reference Qualifier

Mannam Praveen
Tera Expert

‎01-03-2025 06:10 AM

On the case is created currently contact is getting populated based on the account I had selected. when account has been changed contact getting empty if that account has no contacts. But requirement is contact should not empty even after i change the account how to achieve this..?

0 Helpfuls
  • 228 Views
1 REPLY 1

Dr Atul G- LNG
Tera Patron
Tera Patron

‎01-03-2025 06:37 AM

Hi @Mannam Praveen  

 

There is a dependency between Conatct and Account, and if you break this, then you are going to break the fundamental rule here. So don't do this, it is not the best practice.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************
0 Helpfuls