Owner showing as not available even though its present in the records

[ServiceNow Use6]

Hi,

I have a scenario where i have two list collector catalog variables, Servers and Applications. Servers variable is pointing to cmdb_ci_server, while applications variable is pointing to the cmdb_ci_appl tables. Servers selection should autopopulate the Applications. It is working as expected. The requirement is once the manager of the Requested User approves, next is to get the approval from the owner of the Application (which was auto populated when i selected server) using Flow Designer. Flow is working as expected ALMOST. The flow context is showning as 

Regards

Suman P.

[Ankur Bawiskar]

@ServiceNow Use6 

so the approval is getting skipped?

Things to check

1) Is that user active and not locked out?

2) is that user having email field populated?

3) 

If my response helped please mark it correct and close the thread so that it benefits future readers.

[ServiceNow Use6]

Hi @Ankur Bawiskar,

Regards

Suman P.

[Ankur Bawiskar]

@ServiceNow Use6 

did you try to hard-coded your ID as approver and see how it behaves?

If my response helped please mark it correct and close the thread so that it benefits future readers.

[RaghavSh]

Can you try selecting two applications having different owner?