PA Dashboard: Could not find a record in sys_portal_page referenced in this update

[rvenkataraman]

Hi,

I have a PA Dashboard that references 2 existing reports. My update set contains just the dashboard creation. I get this error when i preview the update set, Is there a workaround for this problem.

Thank you,

Raj

[coryseering]

Hi Raj,

Update Set preview issues are explained in the wiki- including methods to resolve the problem:

Transferring Update Sets - ServiceNow Wiki

Thanks

Cory

[Niclas]

Everytime you create and Dashboard Tab (pa_tab) it will automatically create an Portal Page (sys_portal_page). If you open the pa_tab record form, you will see this Portal Page in the Reference Field "Page" [page].

While Dashboard Tabs are covered in Update Sets, Portal Pages aren't. You explicitly need to go to the sys_portal_page list, right click on the page, and select "Unload Homepage" as described in the Product Documentation

I know this thread is 3 years old but I get this issue over and over again. This should really be done automatically, nobody is anticipating that and they don't even tell you this issue in the Performance Analytics trainings.

[Mike322]

Yes it should be done automatically. There are more things that I don't quite understand in regards update set recording.

For example, why aren't scheduled jobs automatically moved to the update set? They are basically scheduled-business rules.

Or why is assessment result data recorded into the update set? They even contain references to the Change Request it was triggered by. When configuring assessments, I always have to remove my tests manually from the update set before transferring the update set to another instance. I learned this the hard way and spend half a day removing junk data with invalid references to Change Requests that didn't exist in the other instance.

These are just a couple of examples, I'm sure there are more.

[entcenginee]

@Niclas  - Is this error something we can just ignore?
What should I ideally do here?

I checked in pa_tabs table and I see these 2 new entries -