PA Indicator for daily Incidents assigned to a group

LearnUseThrive
Mega Sage

I have a PA indicator that runs a job at 2 AM and gets all Incidents assigned to a particular group On Yesterday. If it matters, it's using the metric_instance table and the assignment group duration metric, the Created On field. 

It collects the data but the dates on my chart are all one day off, because collection occurs on say, 5/15, but the created on date collected is 5/14. These should be 5/14 scores but they show on 5/15. Is there a way to do an offset where it shifts the data by one day to display correctly on a scorecard or widget?

1 REPLY 1

AndersBGS
Tera Patron
Tera Patron

Hi @LearnUseThrive ,

 

It’s either your condition on the indicator / indicator source or the job itself creating this error. Please post some snips,  then I can validate for you.

 

if  my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

Best regards

Anders

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/