PA Pie chart not following real time number of requests

[matthew_hughes]

I've got the following PA Pie Chart on a dashboard:

However, what I've realised is that if I create or close any requests, the numbers on this PA Pie chart do not follow even though the related indicator has the following setting:

I've got another PA Real Time Score widget that is showing the correct scores of 39 requests:

I was just wondering if somebody knew why the PA Pie Chart won't follow the data on the related table in real time like my PA Real Time Score widget

[AndersBGS]

Hi @matthew_hughes ,

That is due to the vizulization: https://docs.servicenow.com/en-US/bundle/vancouver-now-intelligence/page/use/performance-analytics/c...

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders

[matthew_hughes]

Hi @AndersBGS Thanks for the update. So because I'm using a pie chart, it won't give real time scores?

[AndersBGS]

Hi @matthew_hughes ,

Yep, if you change the visualization to a Single-score without any other changes, then it should work as intended. 

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders