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"Request Translation" UI action for Knowledge doesn't work

Farah Shaikh
Tera Contributor

‎10-03-2025 08:53 AM

Hello All,

 

I am working on knowledge translation on Yokohama version.

I have setup the entire Localization Framework as per https://www.servicenow.com/docs/bundle/yokohama-servicenow-platform/page/product/knowledge-managemen... in ServiceNow Documentation. Every setting is OOB.

 

When I click on "Request Translation" UI action, I receive "1 Request was skipped." info message.  

Following is the Localization Framework setting.

FarahShaikh_0-1759506721394.png

 

If anyone has faced a similar issue and know the resolution, please share.

 

Thanks in advance!

 

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1 REPLY 1

Farah Shaikh
Tera Contributor

‎10-06-2025 12:15 PM

@Vishal_Jaiswal 

## 3. Check the System Logs for Clues -

Details about the skipped request translations
"Number","Source Language","Target Language(s)","Reason"
-------------------------------
"KB0014648 v1.0","English",Spanish,"Article is not a source article."

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