PA Script to find Incidents without Incident Tasks

sivaranjani3894
Tera Guru

Hi All,

I am very new to Performance Analytics. I have a requirement to report on Incidents updated on daily basis - should have Incidents updated daily with Incident Task, without Incident Task and Total Incidents updated.

Please let me know the best possible solution for this. Can we achieve this with PA Script?

Thanks,

Siva

1 ACCEPTED SOLUTION

Hi @sivaranjani3894 ,

 

On the automated indicator source, you can do the same conditions as you can on a report build in the report designer, hence you do not need PA Script:

AndersBGS_0-1727763752393.png

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/

View solution in original post

5 REPLIES 5

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @sivaranjani3894 

 

What is meaning of with incident task ? Is any flow rnun which create the inc task?

 

You can do it via normal reporting

 

AGLearnNGrow_0-1727708560756.png

 

 

change to 0 and 1

 

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If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
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sivaranjani3894
Tera Guru

@Dr Atul G- LNG Thanks for the quick response!
In my instance, based on some conditions Incidents might have Incident Task. The requirement is to show historical report on number of incidents with Incident Task, without Incident Tasks updated on daily basis.

If I use report module, I wont get historical data hence needed a solution on PA.

Please let me know if you know a way of getting historical data.

Thanks,

Siva

Thanks Siva for clarity. Sorry don't know much about PA.

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

****************************************************************************************************************

Hi @sivaranjani3894 ,

 

On the automated indicator source, you can do the same conditions as you can on a report build in the report designer, hence you do not need PA Script:

AndersBGS_0-1727763752393.png

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

 

best regards

Anders

 

If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.

Best regards
Anders

Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/