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‎09-30-2024 07:53 AM
Hi All,
I am very new to Performance Analytics. I have a requirement to report on Incidents updated on daily basis - should have Incidents updated daily with Incident Task, without Incident Task and Total Incidents updated.
Please let me know the best possible solution for this. Can we achieve this with PA Script?
Thanks,
Siva
Solved! Go to Solution.
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‎09-30-2024 11:23 PM
Hi @sivaranjani3894 ,
On the automated indicator source, you can do the same conditions as you can on a report build in the report designer, hence you do not need PA Script:
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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‎09-30-2024 08:02 AM
What is meaning of with incident task ? Is any flow rnun which create the inc task?
You can do it via normal reporting
change to 0 and 1
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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‎09-30-2024 08:18 AM
@Dr Atul G- LNG Thanks for the quick response!
In my instance, based on some conditions Incidents might have Incident Task. The requirement is to show historical report on number of incidents with Incident Task, without Incident Tasks updated on daily basis.
If I use report module, I wont get historical data hence needed a solution on PA.
Please let me know if you know a way of getting historical data.
Thanks,
Siva
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‎09-30-2024 08:19 AM
Thanks Siva for clarity. Sorry don't know much about PA.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎09-30-2024 11:23 PM
Hi @sivaranjani3894 ,
On the automated indicator source, you can do the same conditions as you can on a report build in the report designer, hence you do not need PA Script:
If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.
best regards
Anders
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/