Page blank - create request from incident

Priya123
Tera Contributor

‎09-05-2024 03:44 PM

hi all

from incident  we have create request from context menu

that page redirects to <https://instance.service-now.com/nav_to.do?uri=Fcatalogs_home.do/.........

 

But for admins the page appears 

for others its blank

 

i donot find any role restrictions, 

any directions ?

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Mark Manders
Mega Patron

‎09-06-2024 01:23 AM

If you have catalogs active for the users, it should go to:

/now/nav/ui/classic/params/target/catalogs_home.do%3Fsysparm_view%3Dcatalogs_default%26sysparm_parent_table%3Dincident%26sysparm_parent_sys_id%3D + INC_SYS_ID

 

This is in the UI action (OOB).


Please mark any helpful or correct solutions as such. That helps others find their solutions.
Mark
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Tai Vu
Kilo Patron

‎09-06-2024 01:54 AM

Hi @Priya123 

Have you checked the catalogs_home UI Page? It might help you figure out if there are any customizations or ACLs defined for this page that could be affecting it.

https://<instance_name>.service-now.com/sys_ui_page.do?sys_id=abbf3803c3330100c8b837659bba8f0a

 

OOTB, it seems to be working fine based on my check with ITIL users.

 

Cheers,

Tai Vu

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