Parallel approvals in workflow

servicenow14710
Tera Expert

Hello developers, i have parallel approvals(one user other users from a group) in workflow,    when im trying to reject any of the approval the others are getting cancelled . in approval activity is gave Everyone to approve.Any help is appreciated, Thanks! 

2 REPLIES 2

Brad Bowman
Kilo Patron
Kilo Patron

I don't know what the equivalent is if you are using Flow Designer, but the way to do this in the (legacy) workflow is to first add an Approval Coordinator activity.  Within that activity, add an Approval - User and an Approval - Group activities since you have a mix of user(s) and group(s).  In the Approval Coordinator you can set the Everyone/One approver, etc and it will treat the user and group separately but overall, which is what it sounds like you want to do. 

Brett25
Tera Contributor

There are a couple of things that you need to do. 

1) Due to a bug in SN when asking for a approval do not add anything to the Approval field.

2) Set the rules to Approve / reject and the When to anyone approves or rejects.