Parent and child tickets

[Ankitha4]

We are facing a issue where child tickets are not changing status to on hold when pareng is changed to on hold .

And assignment group of child ticket is also not changing .can you please help what may be the reason for that issue 

[AndersBGS]

Hi @Ankitha4 ,

Please see the product documentation found here: https://docs.servicenow.com/bundle/washingtondc-it-service-management/page/product/incident-manageme...

There is no assignment group synchronization, so this has to be custom build.

If my answer has helped with your question, please mark my answer as accepted solution and give a thumb up.

best regards

Anders