Parent Story Update because SCRUM Task completion

[samuelbingham]

Hello all, my SAFe Parent Story state keeps getting updated to "completed" upon the completion of the Child User Story State going to "completed". Is there anything OOB that is causing this to happen? When I replicate the same thing on my PDI the parent story does not get updated? 

[KKM]

Hi Samuel,

As SAFe in ServiceNow, the Parent Feature (story) state can update automatically when all Child User Stories are marked Completed. However, this behavior is not Out-of-the-Box (OOB) in a Personal Developer Instance (PDI) unless a custom Business Rule, Flow, or Script is in place.

Possible causes in your Instance
Since it does not happen in your PDI but does in your working instance, check the following:

1. Business Rules (Likely Cause)
Navigate to System Definition > Business Rules
Search for any active rule related to rm_story (Agile Stories)
Look for Business Rules that:
Run "on update" of state
Check child story completion
Update the parent story
Check for a Business Rule named something like:

"Update Parent Story State"
"Sync Story and Parent"
If found, disable it temporarily and re-test.

2. Flow Designer or Workflow
Go to Flow Designer (Process Automation > Flow Designer)
Check for a Flow named "Update Parent Story on Child Completion"
See if it updates the Parent when all Child Stories are complete
Disable the flow and re-test.

3. Script Includes or UI Actions
Navigate to System Definition > Script Includes
Look for any script referencing rm_story and state
Search for "parent" inside scripts
If a Script Include or UI Action is found, check if it triggers on "child story update".

Why doesn't It Happen in PDI?
PDIs usually do not have custom Business Rules, Flows, or Workflows enabled. If this behavior happens in your working instance, it's likely due to customization by your org.

How to fix It?
Identify the exact rule, flow, or script updating the Parent.
Modify or disable it if necessary.
If needed, create a new rule that updates the Parent only when all children are completed.

This should solve your issue!

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With Regards,
Krishna Kumar M - Talk with AIT3ch
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