Part of the query on sc_req_item has been ignored because of insufficient access for 'query_match' o

[Elvis7]

Hi,

 user can't access the record of Request Item. I got below error message. I dont find any acl with sys_scope. How can I solve it? thank

Part of the query on sc_req_item has been ignored because of insufficient access for 'query_match' operation on sc_cat_item.sys_scope

[Harmeet2Singh]

Hi Elvis,

error message shows that a query_match type ACL is applied on the field 'sys_scope' which I hope ACL will be '*.sys_scope'

steps to find which ACL is causing issue:

1. Start debug security and let another window open for logs

2. open the list view for sc_req_item

3. check the logs where ACL is failing for read.

You can either update the existing one or write a new query_match ACL for 'sc_cat_item.sys_scope' with your roles, will override earlier one and resolve your issue.

Please mark this response as correct or helpful if it assisted you with your question.

[Chaitanya ILCR]

Hi @Elvis7 

put this filter in the acls and check if there is any acl

you can refer this to know about query match and query range

https://www.ikconsulting.com/post/understanding-servicenow-s-may-2025-query-range-acl-update-what-you-need-to-know

Please mark my answer as helpful/correct if it resolves your query.

Regards,
Chaitanya