Pass INC caller to request(RITM) when user select 'create Request'

[Pratikshak86145]

Hi All
I have a requirement as follows:
When the user selects 'Create Request' on the incident and selects a particular catalog item on the catalog form, I want the incident caller's name in place of the 'requested for' field of the catalog item.
I attached some screenshots for better understanding.

Any help is appreciated.

Thank you

[Dr Atul G- LNG]

Hi @Pratikshak86145 

I tested OOTB, way

from inc to Req

and it get poplayted based on caller. The issue in your screenshot , is you are asking requested for specifically.

[Pratikshak86145]

Hi @Dr Atul G- LNG 

I want the caller value to pass in the catalog item variable' Requested for'.

[Dr Atul G- LNG]

Hi @Pratikshak86145 

Is this catalog item used by other user on portal , if yes then I will say, by adding the logic to populate the varible with caller will impact in portal as well. So need to see , what is best way.

[Sumanth16]

Hi @Pratikshak86145 ,

Please refer below to thread:

https://www.servicenow.com/community/developer-forum/creating-a-child-request-and-passing-variables/...

If I could help you with your Query then, please hit the Thumb Icon and mark it as Correct !!

Thanks & Regards,

Sumanth Meda