Pass parameter through the URL in service portal to the record producer.

[Varsha21]

Hello Experts,

I have a widget, in (icon link)widget, I have provided the URL of the record producer in the widget at the server-side, so after clicking on this it is redirecting to the Record Producer ABC.

like : data.href=gs.getProperty('glide.servlet.uri')+gs.getProperty('Portal suffix')+"sys_id of record producer";

but I want to send some extra parameter from this URL like '&sysparm_dept=XYZ'

and want to capture this in the record producers variable.

so if the variable contains "XYZ" I want to populate some more variables using client script.

Can you please help me with the same?

Please share the thoughts and how to achive this ? which way is a better way to achieve this?

Thanks

[Mark Roethof · Accepted solution]

Hi there,

For Service Portal, you could add an onLoad Catalog Client Script to your Record Producer. onLoad Catalog Client Script which code like for example:

function onLoad() {

	var value = getParameterValue('sysparm_test');
	if(value) {
		g_form.addInfoMessage(value);
	}

}
function getParameterValue(name) {
	name = name.replace(/[\[]/, "\\\[").replace(/[\]]/, "\\\]");
	var regexS = "[\\?&]" + name + "=([^&#]*)";
	var regex = new RegExp(regexS);
	var results = regex.exec(top.location);
	if (results == null) {
		return "";
	} else {
		return unescape(results[1]);
	}
}

In this case, I just added to the URL:

 

This would give me:

The example is just with a g_form.addInfoMessage. Though obviously you could use g_form.setValue etc..

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark
2020 ServiceNow Community MVP
2020 ServiceNow Developer MVP

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[Varsha21]

Hello Mark,

Thank you for the quick reply,

But after clicking on the URL

Server script : data.href=gs.getProperty('glide.servlet.uri')+gs.getProperty('Portal suffix')+"sys_id of record producer"+'&sysparm_test=hello';

i can't see the 'sysparm_test=hello' additional parameter in the URL after opening.

So in the OnLoad script, I am not getting any value.

Can you please guide me on the same?

Thanks.