Passing parmeter to Email Notificaiton but not able to display them

[ursnani]

I am Calling an event in a runscript activity in   aWOrkflow as follows:

gs.eventQueue('upoint_approval_notification',current,newstartTime,newendTime);

i was able to pass the parameters to the event and i want to pass these parameter to the Email notification

this is how i have written the notificaiton.:

Body:

A planned blackout for the   ${current.variables.upb_client_id},     ${current.variables.upb_client_name} UPoint Production site will be in place from   ${newstartTime}   to   ${newendTime}.

Please ignore any TMART monitors during that timeframe.

My issue is,

i wan to pass the parameter which i am geeting from the event to the email notification and send them to a group email. i have written like the above and the parameters are not getting displayed in the Email notification when i check the logs.

Can some one please help me with this,

Thanks.

[sbrnag]

Refer the below link

http://wiki.servicenow.com/index.php?title=Script_Actions#gsc.tab=0

[Jaspal Singh]

Hi Ursnani,

I guess you will have to write a mail scirpt for accessing or having variables sent out via notifications.

Link Adding cat item variables to email notification   would help you understand better.

Also, if newendtime & newstarttime are fields on form then try using ${current.newendTime} & ${current.newstartTime}

[ursnani]

There is a lot that happening in our instances.

the Tiime in the Date Time filed which are present on RITM are being converted to UTC. So i have written a code that converts the time from utc to user timezone. and the newendtime and newstartime are not the fields on the form. i getting the values from the form and converting the values and passing them through newendtime and newstartime by an event. In the EVENT LOGS i can see the converted time but the time are not going to Email notificatiions when i used them.

[Robert Webb1 · Accepted solution]

Ursnani,

You should use a notification email script to pass the information from the event to the notification.

Covering our bases:

1. Generate an event and pass the params of your choice.
2. Create a notification email script to print the param of your choice
3. Have a notification trigger off that very same event and call the notification email script in the body.

Example:

Let's say I have a business rule that triggers on incident state change and I pass the previous value in parm1 of the event.

I then have to create a notificaiton email script called "incident_previous_state" with the following:

      (function runMailScript(current, template, email, email_action, event) {

                  template.print(event.parm1);

      })(current, template, email, email_action, event);

Finally I add it into where I want the information to appear in the notification body using the following:

        Previous State: ${mail_script:incident_previous_state}

Note: When using notification email scripts, you cannot place it into the subject like the normal field variables. There is a function you can use in notification email scripts to interact with the subject line.

Scripting for email notifications

Hope this helps!