Passing parmeter to Email Notificaiton but not able to display them

ursnani · ‎08-18-2017

I am Calling an event in a runscript activity in aWOrkflow as follows:

gs.eventQueue('upoint_approval_notification',current,newstartTime,newendTime);

i was able to pass the parameters to the event and i want to pass these parameter to the Email notification

this is how i have written the notificaiton.:

Body:

A planned blackout for the ${current.variables.upb_client_id}, ${current.variables.upb_client_name} UPoint Production site will be in place from ${newstartTime} to ${newendTime}.

Please ignore any TMART monitors during that timeframe.

My issue is,

i wan to pass the parameter which i am geeting from the event to the email notification and send them to a group email. i have written like the above and the parameters are not getting displayed in the Email notification when i check the logs.

Can some one please help me with this,

Thanks.

Robert Webb1 · ‎08-18-2017

Ursnani,

You should use a notification email script to pass the information from the event to the notification.

Covering our bases:

Generate an event and pass the params of your choice.
Create a notification email script to print the param of your choice
Have a notification trigger off that very same event and call the notification email script in the body.

Example:

Let's say I have a business rule that triggers on incident state change and I pass the previous value in parm1 of the event.

I then have to create a notificaiton email script called "incident_previous_state" with the following:

(function runMailScript(current, template, email, email_action, event) {

template.print(event.parm1);

})(current, template, email, email_action, event);

Finally I add it into where I want the information to appear in the notification body using the following:

Previous State: ${mail_script:incident_previous_state}

Note: When using notification email scripts, you cannot place it into the subject like the normal field variables. There is a function you can use in notification email scripts to interact with the subject line.

Scripting for email notifications

Hope this helps!

View solution in original post

ursnani · ‎08-18-2017

Thanks Robert, It worked