Password reset email not received

jitendra2027
Tera Contributor

‎10-31-2022 09:21 PM

I have created a user on ServiceNow with admin account. The user hasn't access to set password UI action as only admin has it. While logging into the ServiceNow with user's user ID, I reset my password by clicking on forgot password. After entering user id and captcha and email is sent to the entered email address, but I didn't get any email on the same. I have made notification in Core UI tab. Is anything else I am missing?

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17 REPLIES 17

Saurav11
Kilo Patron
Kilo Patron

‎10-31-2022 09:40 PM

Hello,

 

Is this on PDI or you client instance?

 

If client instance can you see in the email log if the email was triggered and is it it sent state?

 

Can you share a screenshot of the password email notification condition it would be easier to assist you.

 

Thanks.

 

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jitendra2027
Tera Contributor
In response to Saurav11

‎10-31-2022 09:47 PM

It's my personal developer instance.

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Saurav11
Kilo Patron
Kilo Patron
In response to jitendra2027

‎10-31-2022 09:51 PM

In PDI, you can only check if the email was sent or not by going to the email logs as below:-

 

Saurav11_0-1667278165168.png

 

Saurav11_1-1667278188539.png

 

But from PDI you cannot send out a real email notification to your email account as ServiceNow has made the outbound as false.

 

Saurav11_2-1667278257708.png

 

Please mark my answer as correct based on Impact.

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jitendra2027
Tera Contributor
In response to Saurav11

‎10-31-2022 09:57 PM

Same is shown in my case but still mail is not received. Are there any other configurations I should make?

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