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Password reset email not received

jitendra2027
Tera Contributor

‎10-31-2022 09:21 PM

I have created a user on ServiceNow with admin account. The user hasn't access to set password UI action as only admin has it. While logging into the ServiceNow with user's user ID, I reset my password by clicking on forgot password. After entering user id and captcha and email is sent to the entered email address, but I didn't get any email on the same. I have made notification in Core UI tab. Is anything else I am missing?

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17 REPLIES 17

Shrngika
Tera Expert

‎10-31-2022 09:41 PM

hi jitendra please give some screen shot so that understand what u exactly did.

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jitendra2027
Tera Contributor
In response to Shrngika

‎10-31-2022 09:49 PM

This is what I did, and I didn't receive any mail regarding password reset.

Capture.PNGCapture1.PNGCapture2.PNGCapture3.PNG

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Saurav11
Kilo Patron
Kilo Patron
In response to jitendra2027

‎10-31-2022 09:57 PM

Please check my reply above regarding the PDI and emails

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