Password Reset Error "General Error. Contact service desk for assistance.

samuelbingham
Tera Contributor

Hello, so when trying to the reset password via forgot password on the login page, When checking the logs, I successfully verify the user but once I get to the last page after pwd_verify, I get the "General Error, contact service desk. When checking the logs, I see that SNOW is successfully verifying the users. But in the error log I see that theres an issue with the KMF. Can someone please tell me what I can do? These are the type of Errors I am getting:


ModuleKeyApiException error while generating key: com.glide.kmf.ModuleKeyApiException: Could not register key: , Error: com.glide.kmf.AKMFKeyRegistry$KeyRegistryException: Error in key registration for key : com.glide.kmf.commons.CryptoOperationException: The wrapped registry com.glide.kmf.KMFInstanceKeyRegistry@76c45ace does not contain a key for sym_key_enc: com.glide.kmf.ModuleKeyApiException: Could not register key: , Error:

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