Password Reset History (pwd_history) How to store passwords in that table ????

[Victor Mesa]

Hi,

Do you know how I can do so that the modified passwords of the users are stored in the history table?

I have activated the parameter in the credential store password reset and configured the parameter password history limit with a value > 0 but even so the passwords are not saved.

Any ideas?

My request asks me that the current password must be different from the last ten passwords.
The new password must have at least 3 different characters from those contained in the history.

I don't really know how to implement this.

Thanks,

[Manmohan K]

Hi @Victor Mesa ,

Please check below article which gives step by step process to not allow user to enter their last ten passwords

https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0745424

You can also reference below article that also deals with user password history

https://www.servicenow.com/community/developer-articles/password-history/ta-p/2295976

Please mark the response as helpful and correct if it helps to resolve your problem

[Victor Mesa]

Hi @Manmohan K ,

I have already configured the Credential Store as indicated in the linked article, but I don't see records being created in the pwd_history table with the old passwords.

In Satpal Singh1's article, he talks about creating a new field in the sys_user table.

Servicenow already has the pwd_history table,

Do you know what it is used for?

Thanks,

[Manmohan K]

Hi @Victor Mesa ,

The pwd_history table is part of Password Reset application and stores history of user passwords

Try to change password from the two ways showed in the video - Password reset  and check if the password history table gets populated. Also you can try to change password from Navigation menu - Password Reset>Change Password and see if that works

[Victor Mesa]

Hi @Manmohan K ,

I can't see any old passwords being saved to the table pwd_history.

Any idea why it's not saving them?

Thanks,