Password Reset Process, using Service Portal

Jamsta1912 · ‎07-25-2019

Hello all,

I'm using a standard pasword reset process with Service Portal. On the portal landing page, a 'forgotten password' link takes the user to a new page that has the 'Pwd reset' widget. This is described here: https://docs.servicenow.com/bundle/london-servicenow-platform/page/administer/login/task/use-pwd-res...

The user is asked to enter their username and email address as verfication. They're then sent an email with a link that takes them to the final page, where they're asked to enter their new password. That final stage is the UI Page $pwd_new. My question is, is there a not-so-difficult way to have that final page also as a portal page rather than as a UI page? I guess this would require a widget that carries out the same functions as that UI page, but there doesn't appear to be one available in the base system. The issue is mainly aesthetic, in that the UI page has the 'native' ServiceNow UI and banner, where instead I'd like the end user to see a page themed like our service portal.

A second, related question I have: Is there a not-so-difficult way to customise the error messages that the user might see during the process, for instance if the link / token have expired or already been used? Currently these are in the security protected UI page $pwd_error.

Thanks for any pointers.

Harry Campbell2 · ‎06-09-2020

I did find a way to do this yes.

I created a new portal page and widget to display the UI page in an iframe (Similar to how the initial password reset screen is displayed).

I had to modify the PasswordResetUtil script include to generate a URL that points to my new portal page and also includes all the url parameters required:

This is the line I have modified in the script include:

resetPasswordURL = this.getInstanceURL() + '/csm?id=csm_email_reset&sysparm_id=' + usr.sys_id + '&sysparm_request_id=' + requestId + '&sysparm_show_custom_header_footer=false&sysparm_nostack=true&sysparm_token=' + token;

The widget used on the portal page is very similar to widget-reset-password however it now includes the url parameters sent from the password reset url and passes them into the iframe:

HTML:

 <iframe id="pwd_reset_container" class="frame-style" ng-src="{{iframeUrl}}" />

CLIENT CONTROLLER:

function($scope, $location) {
  /* widget controller */
	var c = this;
	var url = "/$pwd_new.do?";

	var urlParams = $location.search();
	
	 for (var key in urlParams) {
		// if (key == 'sysparm_redirect_url') 
		//	 url += '&sysparm_redirect_url=' + urlParams[key];
		 
		 if (key == 'sysparm_show_custom_header_footer')
			 url += '&sysparm_show_custom_header_footer=' + urlParams[key];
		 
		 if (key == 'sysparm_id')
			 url += 'sysparm_id=' + urlParams[key];
		 
		 if (key == 'sysparm_request_id')
			 url += '&sysparm_request_id=' + urlParams[key];
		 
		 if (key == 'sysparm_token')
			 url += '&sysparm_token=' + urlParams[key];
		 
		 if (key == 'sysparm_nostack')
			 url += '&sysparm_nostack=' + urlParams[key];
		 
		 
			 
	 }
	
	$scope.iframeUrl = url;
	
	console.log("iframe URL = " + url);
}

Hope that points you in the right direction.

Thanks

Harry

View solution in original post

DirkRedeker · ‎07-25-2019

Hi

There seems top be no OOB Widget to cope with that. What a pitty ;-(

At least, I did not find one. If there would be, I am also interested in that.

Alternatively, you could create your own PWD Reset Widget.

I found an article, where you can learn, how to set the password of an user by script.

https://community.servicenow.com/community?id=community_question&sys_id=7ab58321db1cdbc01dcaf3231f96...

Maybe someone already created a widget for that, which could be the base for your own customizations...

It may also be worth looking as "Share" to find similar things (I did not search there yet).

Let me know, if my answer helped and mark my answer as correct and helpful, please.

BR

Dirk

Jamsta1912 · ‎07-30-2019

Hi Dirk,

Yes there's no OOTB widget unfortunately. We'll maybe have one soon. I also couldn't find anything on Share. I'm reluctant to invest too much building a widget myself so I'll settle for the UI Page for that part of the process for now. Setting the password via a script doesn't quite fit what I'm after as I wanted to keep the idea of a link / temporary token sent in an email. Thanks for taking a look into this.

Jamie.

venkatiyer1 · ‎07-30-2019

Useful link for pwd reset widget
https://docs.servicenow.com/bundle/madrid-servicenow-platform/page/administer/login/task/use-pwd-res...

Harry Campbell2 · ‎05-20-2020

Hi,

Did you ever get anywhere with this? I have exactly the same problem now.

Thanks

Harry