Password Reset Redirect

Jeff16
Tera Contributor

‎02-02-2023 03:37 PM

I've built a custom Service Portal and set it up so that external users can login without using SSO.  After they go through the password reset process and reach the page https://<instance>.service-now.com/$pwd_success.do and click Done, they are immediately prompted to login with SSO.  Instead, I would like to direct them to https://<instance>.service-now.com/<portal>?id=login.  How do I accomplish this?

 

I found this article but it is outdated:

https://www.servicenow.com/community/itsm-forum/how-to-redirect-to-portal-after-self-service-passwor...

 

Thanks.

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2 REPLIES 2

Varshith Kuraga
Tera Guru

‎02-13-2023 04:58 AM

Any update on this Jeff? I’m on same boat. It is redirecting to SSO page which our internal default portal. 

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Varshith Kuraga
Tera Guru

‎02-14-2023 12:50 AM

@Jeff16  I can see a redirect option on the Password process. You can give your URL