We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

Password Reset Redirect

Jeff16
Tera Contributor

I've built a custom Service Portal and set it up so that external users can login without using SSO.  After they go through the password reset process and reach the page https://<instance>.service-now.com/$pwd_success.do and click Done, they are immediately prompted to login with SSO.  Instead, I would like to direct them to https://<instance>.service-now.com/<portal>?id=login.  How do I accomplish this?

 

I found this article but it is outdated:

https://www.servicenow.com/community/itsm-forum/how-to-redirect-to-portal-after-self-service-passwor...

 

Thanks.

2 REPLIES 2

Varshith Kuraga
Tera Guru

Any update on this Jeff? I’m on same boat. It is redirecting to SSO page which our internal default portal. 

Varshith Kuraga
Tera Guru

@Jeff16  I can see a redirect option on the Password process. You can give your URL