In the dispatcher workspace I have created a schedule for an agent which is 8 to 5, after creating the schedule shows as white colored box. Here when I am creating a schedule for 8 to 5. I need to fill the schedule entry also, so when I am filling th...
ok there is no delete option........thanks for help
Dear guru's I ran into a problem where I can't find a solution for. When creating a case, and then creating a change, I get something weird. When I go to the case, and go to related records, I have the field Change Request. When clicking the informat...
Hi , We have configured multiple SSO integrations with Okta. After authentication, users are redirected to the ServiceNow homepage using the first SSO (SSO-OKTA). For another set of users, we have a different Okta application (also SSO-based), and th...
Hello, I failed my first attempt of CIS ITSM. I am a CSA & CIS DF Certified Admin. For the first time attempt, it was for free, now it is asking me to pay $112 to register. Although I have a partner account, is it a must that I have to pay for the se...
Hi,I’m trying to control the behavior of the reference field preview in Service Portal / Employee Center (the (i) icon next to reference variables). Context:When clicking the (i) icon, a popup/menu appears (Open in platform, Configure, etc.) and a re...
Hi All We are showing a Record producer in the Service Portal. It has a reference field pointing to cmdb_ci table. if we select any CI, then we will see the reference icon (i). If we click on it, we are seeing default view. How can we change it to a ...
Hi there,I have flow with a lookup. The lookup is being executed as soon there is an incident that meets the following conditions:1- State changes from "Resolved"2- State changes to "In Progress"The lookup is the first action within the incident tabl...
I am trying to move a custom Now Assist generative AI skill from one instance to a target instance using standard Update Set. As in the skill there is an option to Add the skill to updatesetA batch update set is created with different scopesBecause ...
I have done all my certifications in my personal mail id now I am moving into my new company as some pre-requisite certifications are needed if I merge my personal mail id in to company mail id while leaving the organisation can I update it back to m...
I am trying to learn how to use the Change Success Dashboard out of box and have two questions, wondering if anyone else has run into these.1) The scorecard view for comparison among Assignment Groups only shows 10 Assignment Groups and there is no ...
I’m stuck! Can someone tell me how to get a Service Offering out of the DRAFT State? I have all the right roles (service_author, service_admin, service_editor) and have tried to follow directions in this article, but I can’t seem to update the State....
Hi Everyone,I am trying to create a breakdown on an Indicator that uses a choice field. But while creating the breakdown source, I don't see the choice field for selection. Also, when I created the breakdown source on sys_choice table, I am getting b...
I've been requested to build a catalog item with custom notifications. I tried using Send Email functions in my flow since they will only be used for this request type, but couldn't get the formatting to work as desired, so I went back to using Notif...
Hello Community,We are currently investigating an issue related to the presence indicator in a CSM context and would appreciate your insights.Initial contextWe previously analyzed a case where a user’s presence indicator remained visible even after l...