Templates
I would like to learn more about how to use templates, especially with incidents. Where can I find more good documentation that explains what is possible and how to use incident templates ?
Forum Posts
Remove Edit and Delete options for attachments in portal
Hi,Please help to Remove Edit and Delete options for attachments in portal.
Unable to get to Generate sequence button to enable RITMs in Order Guide to be fulfilled seqentially
I am trying to test generating multiple RITMs sequentially in an Order Guide. I followed the steps below to get to the Generate Sequence UI button but I am not seeing the "Generate Sequence" UI Action button because the last step "Order Guide Items"...
Dynamic translation
I am trying to input dynamic translation in my conversation with a VA. Is there no mid-conversation language switching?. Also, is the translation one-directional (responses only)?. English and French have a good translation quality but i was facing s...
Knowledge base task error
In Knowledge base task part after completing all the steps per the instructions and clicking "Validate Task" Im getting this error: "Can you verify that a request has been made to create a new Knowledge Base for new employees?" and task failed as a r...
Restrict approvers from editing or deleting attachments on Service Request approvals in Service Port
Approvers are currently able to edit or delete attachments associated with RITMs while reviewing approvals in the Service Portal. Is this an out of the box behavior?This behavior needs to be restricted. Approvers should be able to view and download t...
Variable Values is not showing in the RITM but it is coming in the SCTask
Hello Community,I am facing an issue with one of the RITMs where the variable values are not visible on the RITM form, although they are visible on the related SCTask.To investigate, I checked the XML as well as the history of the variable on the RI...
form buttons missing in escalation approval/rejection form in csm configurable workspace
Accept/Reject/update/delete buttons are missing in escalation accept/reject page in csm configurable workspace. The buttons are visible in platform UI but not in workspace. Why it's not visible and how can we add those buttons?
Restrict Date Entry on a Variable in a Catalog Item
We have a catalog item that has the variable type of date and the question is Start Date. We are trying to prevent anyone from inputting today's date as the start date. We have tried the following to prevent this: UI Policy where date can't be at o...
Notification Triggering Twice with the Same Timestamp
We are observing an issue where the notification is being triggered twice with the exact same timestamp. Has anyone encountered a similar issue or can suggest possible causes and troubleshooting steps?
Test Community Case – Email Tab & Reply Validation
Hi Team,I noticed that the Email tab is not available on Community Cases, whereas it is available on Support Cases.Additionally, when replying to Community Cases created from email, the reply should be sent to the original customer's email address an...
ServiceNow Database Growth & Record Deletions
We are currently in the process of looking at our database size growth trajectory for our Live instance, and we need to reduce the size down considerably by looking at deletion of records, on top of the archiving rules against the main task tables (i...
OOB Employee Center "My Approvals" Widget Flagged for DOM Manipulation in Instance Scan
Hi All, We have observed that the out-of-the-box (OOB) My Approvals widget in Employee Center is being flagged by Instance Scan for DOM Manipulation findings.The widget has not been customized on our instance, and the reported code appears to be part...
I want SPM Implemantation doc can someoneshare with me if you have.
want SPM Implemantation doc can someoneshare with me if you have.
How to migrate Nowassist Custom skill from one instance to another instance
I am trying to move a custom Now Assist generative AI skill from one instance to a target instance using standard Update Set. As in the skill there is an option to Add the skill to updatesetA batch update set is created with different scopesBecause ...
