I can not figure out how to make an event rule that takes my events and creates an incident from them. I'm able to manually create the incident from the alert associated with my event. But I can't get the rules to do it. The event alert does not have...
I have a Flow Design for a Request to Build a Server.This flow has the action to create a Standard Change using a Standard Change Template built for this, and it populates the Request variables into the Change Form on customized fields.This process...
I want to add an existing Group with reports to an existing dashboard- how to do?
I am trying to do a daisy chain of lookups. The variable 1 and variable 2 lookups are working fine. The problem is I am using the field “label” in variable 2 and 3, but I want to take what is returned in variable 2 and use it to look up a match in ...
Hello, Currently if any user search for any content item in portal from main page search Bar it showing item name, once click on that item it's not taking to URL instead it is taking to another page like catalog item and there it is showing link to ...
Hello,How often do you reset the knowledge article view count tracker? Is it every 30 days starting with the day an article is published? 90 days? Six months? A year? What time range gives you an accurate idea of user acceptance and self-service use?...
Many organizations are adopting Experience Level Agreements (XLAs) in ServiceNow to better reflect user satisfaction. However, even after implementing XLAs, teams often see little improvement in user experience or behavior.Why do XLAs frequently fail...
Flow Designer:I have tried looking for this in the community but not finding what I'm referring to or don't understand it if it's correct. Scenario: We have an order guide that order bundles. like if someone orders a computer the mouse and keyboard a...
I am asking for any SME on Catalog Item regarding the best practices for catalog item creation. My current team is working on catalog item optimization and transitioning to CSDM.They have more than 400 catalog items and they want to limit it by creat...
I'm thinking of creating a table for holiday management. I created a canrender type report, and the displayed content shows the "start time" and "sys_id" of the record. I want the report to show only the "description" field of the record, is it...
Hi everyone,I have a website: gatewayabroadeducations-com with approximately 280 total pages, including many blog posts. All of these pages are included in the sitemap, which I’ve submitted through Google Search Console.However, when I check using si...
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To prepare VCF contacts correctly for CRM or email platform import, it’s important to organize and clean the data first. Directly importing raw VCF files often causes field mismatches, duplicate entries, or missing details. A better approach is to co...
Hi all,I am working on developing stories in the Dev instance of ServiceNow but realized I didn't create a local update set to capture the changes. Instead, I have developed everything directly in the global update set. The contents I’ve developed in...
Hi All, I need to modify an existing schedule job for email notifications to run only on weekdays but without a code change on production. And would business calendar help in achieving this in any way? Please see the attached screenshot.
