What is problem management?Problem management is one aspect of ITIL implementation that gives many organizations headaches. The difficulty lies in the similarity between incident management and problem management. The two processes are so closely ali...
I have created the record producer form, but it needs to be submitted by external users who are not part of our organization. How can we achieve this using the record producer or any inbound action method?
Hi ,Please provide at least 3 reasons of disadvantages of Order guide and impacts
Hello,I'm getting a 403 Forbidden error when creating incidents via REST API when setting assignment_group:**Error:**"Operation against file 'incident' was aborted by Business Rule 'Abort changes on group^11aba63683feb21052349b55eeaad31b'"**Request P...
We have integrated ServiceNow with MS teams. We already have chat and Shared tab in the ServiceNow for MS Teams. I need to have another two tab in first tab it should display the ticket related information and another tab it should show the list of a...
Hi All, When implementing a new Service record on the cmdb_ci_service_list, one of the fields you need to fill in is the "Business Criticality". You have to choose between:Most CriticalSomewhat CriticalLess CriticalNot CriticalDepending on which one...
Hi All, When implementing a new Service record on the cmdb_ci_service_list, one of the fields you need to fill in is the "service classification". By default, you can select one of three categories: Business Service, Application Service, and Technica...
I am trying to create a dashboard with all open change requests opened against a specific data center. So, I build a report against task_ci. I ask it for all CIs that have their location set to the data center in question and 'Task.Active[Change Re...
Hi all, We are gathering requirements to implement service requests and we are also tracking the related service and service offerings data. Which fields are mandatory or highly recommended to be filled in for service and s. offering? E.g. -Service:...
I want to calculate sha 256 value for a file in servicenow the below i got from command prompt teh sha 256 value the same i need to get in servicenow, the value should not change on each run it should be fixed Algorithm Hash Path--------- ---- ----SH...
Hi I need to modify the instace of standard Ticket tab in a way that whenever the fields of the service category is null , in detail instance not show that field .in client side , with UI policies , this is possible , but in server side i need guide...
In my workspace, I've created the below View Rule: However, what I've noticed that if go to the 'Business Application' form, it shows all of the lists of available: Is there a way I can remove the list of views so that we lock the business applicatio...
This question was posed in a 2023 post. The answer was to go to glide.sc.req_for.roles and update it if needed. If it's blank that means all roles have access. Ours is blank but I have a user who still sees a grayed out 'Request for' field on the Or...
When we are submitting Request with multiple ritm in it, then flow will not execute for all ritm .In flow we are simply creating task once we submit catalog item.so task is not getting create for each RITM. Attached screenshot for reference
Hi community friends, I need your help. In ServiceNow there is a service catalog called : Standard Change Catalog and I want to direct users with the ITIL role to this catalog when they create a request from the incident form. When I Click on Crea...
