We're reclaiming inactive PDIs to keep them available for active builders. Learn what's changing, who's affected, and how to protect your work. Read More

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What's New Popular Posts Events Career Path More What's happening right now Get the latest info about ServiceNow releases, events, and challenges from our Developer Advocates. Developer blog Incident: Developer Site Restored and PDI Availability Issues Starting the evening o... Read More Developer Advocate Blog Calling ServiceNow AI Skills via REST API: A Complete Walkthrough Everything AI in Servi... Read More Developer blog Keeping PDIs Available for Active Builders: Upcoming PDI Reclamation Changes Lately, it’s become ha... Read More Developer blog How to backup your Personal Developer Instance (PDI) Backing Up Your Personal Developer Instance (PDI) One ... Read More Developer Advocate Blog Building ServiceNow apps via Claude Code and the ServiceNow SDK Vibe Coding with Claud... Read More Developer Advocate Blog More Calls. More Builds. The #BuildMoreWithBuildAgent Challenge is here! More Calls. More Build... Read More Product Launch blogs Build anywhere, run on ServiceNow: deploying from external IDEs For developers with pr... Read More Developer Passport blog Developer Passport: AI Agent-Powered Playbooks and Nested Playbooks in the Australia Release Read More Developer Passport blog ServiceNow Flows in the Australia Release | Developer Passport On today's episode of ... Read More Developer Passport blog UI Updates you've been waiting for! Developer Passport: AI Experiences Part 1 Australia Release: Mod... Read More Developer Passport blog New UI Interactions! Developer Passport: AI Experiences Part 2 If you’ve spent any ti... Read More Developer Passport blog ReleaseOps in the Australia Release | Developer Passport If you've ever coordinated a big ServiceNow deployment... Read More Developer Advocate Blog Zurich Content Archive We've Made It To the End of the Alphabet - Zurich is HERE! 🇨🇭 That means its also time for your Develo... Read More Popular Posts Explore the most discussed topics and insights shaping our developer community. Developer forum Share Reference Lookup not Displaying Results I have encountered this problem on an Australia Patch 2 -hotfix 3a instance. The pr... Read More Developer forum Agent Chat Transfer – Unable to Leave Chat After Agent 1 transfers the chat to Agent 2, Agent 1 remains in the conversation an... Read More Developer blog From Form to PDF: Building a Record Export Button There is an ask that sounds very common but confuses a... Read More Developer forum How to create report for average time of an incident based on the incident assignment Hello All,I have a req... Read More Developer forum Issue: Script editor becomes read only after upgrade Hi Everyone,I am facing an issue with a Catalog Client... Read More Developer forum Unable to Access PDI dev390436 Due to Hibernation/Infrastructure Issue Hello ServiceNow Suppo... Read More Events Join virtual and in-person events to learn, collaborate, and connect with practitioners solving the same challenges you are. SPM events OD Podcast: Measuring What Matters: Establishing Value for SPM Available now on-deman... January 24-July 24, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5173974/measuring-what-matters-establishing-value-for-… Read More GRC events On Demand Virtual Experience: From AI pilot to enterprise: what works, what breaks, and how to close July 03-September 30, 2026 8:00 AM https://hub.servicenow.com/wcc/eh/1237365/lp/5226048/from-reactive-to-ready-whats-next-for-autonomous-it?referenceSource=community Read More WSD events ServiceNow Exchange: What's New in the Q2'26 release for Workplace Service Delivery Get an exclusive look ... July 15-July 31, 2026 8:00 AM https://gateway.on24.com/wcc/eh/5194001/lp/5427004/whats-new-in-the-q2-release-for-workplace-service-delivery Read More GRC events ServiceNow Exchange: What’s New in the Australia release for Third–party Risk Management (TPRM) July 15-July 31, 2026 8:00 AM https://gateway.on24.com/wcc/eh/5194001/lp/5426993/whats-new-in-the-australia-release-for-thirdparty-risk-management-tprm Read More ServiceNow University Community Events From Practitioner to Product Thinker: The Mindset Shift Nobody Taught You Why does your best wor... July 24, 2026 7:00 AM Read More ServiceNow University Community Events Office Hours Live w/ Frances Frei — Neurodiversity & NeuroDignity at Work w/ Ludmila Praslova (AMS)S July 24, 2026 9:00 AM https://themorrissgroup.zoom.us/meeting/register/Vph5ix-_SA6ce1Vb8udrgA#/registration Read More Career Path Advance through our Developer Path, a journey designed to help you grow from Explorer to Visionary. Build skills, share knowledge, and shape the future of our developer community. System Administrator You’re highly organized and thrive when working with others. You love sharing technical know-how and building relationships. You keep everyone on track. Learn More Implementer You’re creative and efficient. You relish working through a problem to find the best answer for everyone, because you know give and take is part of the process. Learn More Platform Owner You have a vision for how technology should be used and enjoy working and leading in cross functional teams.

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Resources to explore New Episode Break Point: The ServiceNow Developer Podcast Break Point is the podcast for ServiceNow admins, developers, and builders of all skill levels. Video CTA YouTube ServiceNow Developers YouTube Channel Learn about the latest releases, AI features, and other tips and tricks. Video CTA Developer advocate blog Stay current with the latest from our Developer Advocates. Video CTA Personal developer instances Your own sandbox to build, test, and learn on the ServiceNow AI Platform. Video CTA Product documentation Browse product and release information. Video CTA ServiceNow Foundations Build your skills with step-by-step guides on the ServiceNow AI Platform. Video CTA
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Activity in Developer

Share Reference Lookup not Displaying Results

I have encountered this problem on an Australia Patch 2 -hotfix 3a instance. The problem is with sharing reports. The search bar is not providing any results even tough it should match on multiple records:The search is stuck in the infinite "Searchin...

  • Question

From Form to PDF: Building a Record Export Button

There is an ask that sounds very common but confuses a lot of developers when they face it for the first time. A user opens a record, clicks a button, and gets a PDF copy of that record. All the important fields, laid out nicely, attached to the reco...

  • blog
  • Scripting and Coding

How to configure an SLA Compliance (%) KPI in Platform Analytics?

Hi Everyone,I'm trying to create a dashboard with an SLA Compliance (%) KPI in Platform AnalyticsCould anyone guide me on the best way to configure this in Platform AnalyticsSpecifically:Is there a standard way to calculate this percentage?Should thi...

  • Question

Resolved! How to share a report on australia?

I'm finding myself not being able to share a report on the new Ui on Australia release.I know about the known problem with sharing not being visible for non admins and the property : com.snc.par.coreui.report_create.enabled. I did turn it on.This is ...

  • Question

Resolved! Issue: Script editor becomes read only after upgrade

Hi Everyone,I am facing an issue with a Catalog Client Script in ServiceNow. After the Australia upgrade, the script editor has become read-only, and I am no longer able to edit the script. Has anyone knows why this is happening? Any guidance on the ...

  • Question

Incident: Developer Site Restored and PDI Availability Issues

Starting the evening of July 22, an infrastructure-related issue caused the Developer Site to become unavailable and some personal developer instances (PDIs) to appear offline. The Developer Site is now back online. We are continuing to investigate t...

  • blog

PDI is temporarily hibernating due to an infrastructure issue

Is anyone else's PDI stuck in "Waking Instance..."? I also see the message: "Your PDI is temporarily hibernating due to an infrastructure issue. Our team is working on a fix now." Is this a known ServiceNow outage, or should I restart my instance?

  • Question

Unable to login to developer.servicenow.com (LOADING SCREEN)

Hi everyone,I’ve been unable to access developer.servicenow.com since yesterday evening.Here is what I’m experiencing and what I’ve tried so far: Issue:My Personal Developer Instance (PDI) went offline, and when trying to access the Developer Site, I...

  • Question

Resolved! SLA stuck at pause even after its state is closed

Hi Team,I'm facing an issue with an SLA on the sc_request table. The SLA is currently in the Paused stage, and even after the request meets the stop condition (State = Closed), the SLA does not complete and remains in the Paused state.The stop condit...

  • Question

Filter Active Incidents where ALL Incident Tasks are Closed

Hi everyone,I need help setting up a filter or report for the following use case:Goal: Show Active Incidents where ALL associated Incident Tasks are Closed.Condition: If any Incident Task remains open, the Incident must be filtered out.Example:Incide...

  • Question

Instances are back online or hibernating!

Hello Everyone, Most of the instances are online or hibernating now. Please let us know if you are still facing issues with your PDI. We really appreciate your patience on this.  We apologize for any inconvenience caused. Regards, Kamini Kansal

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