Paste formatting options popup that appears while trying to paste content in to fields is not workin

[talasila sritha]

Paste formatting options popup that appears while trying to paste content in to HTML fields (Ex: Body field on email client from Incident table). This popup gives an option to 'Keep formatting' or 'Remove formatting' to the user while pasting content. Pop up is not showing for few users and for admins and for few non admins it's working

[talasila sritha]

@Ankur Bawiskar can you please check and help here?

[talasila sritha]

@Ankur Bawiskar can you please check and help here?

[Pooja P]

@Ankur Bawiskar any suggestions or help will be appreciated.

[Ankur Bawiskar]

@Pooja P 

Strange.

Did you ask those users to clear instance cache using cache.do and then logout and login again?

If my response helped please mark it correct and close the thread so that it benefits future readers.