The Zurich release has arrived! Interested in new features and functionalities? Click here for more

Service Operation Workspace Interactions Record

prem kumar2
Tera Contributor

4 weeks ago

Hi EveryOne ,

We got a issue  related to interaction form in Service Operation workspace .When an agent convesation completed and  the interaction is closed. We want to see the conversation panel.But now this appearing on some records.Not sure how it is showing we want to display on every interaction which as some transcripts for it.

 

premkumar2_1-1756118458344.png

 

0 Helpfuls
  • 396 Views
2 REPLIES 2

prem kumar2
Tera Contributor

3 weeks ago

Hi @Ankur  please suggest any idea 

 

0 Helpfuls

RaghavSh
Kilo Patron
In response to prem kumar2

3 weeks ago

@prem kumar2 Interaction is a common table and interactions are created from multiple ways:

 

1. virtual agent chat.

2. Live Agent chat.

3. Walkup.

4. User can create them manually etc.

 

The interactions created from walkup or manual creation will not show the chat as there was no interaction b/2w user and live/virtual agent.

The interactions which are created as part of virtual agent/Live agent chat will show you this window.

 


Raghav
MVP 2023
0 Helpfuls