Paste screenshot into Journal field

[Sam Ogden]

Hi All,

Currently on our incidents if you attach an image to the log it will then appear in the work note section:

Is there a way that we can change the work note field so that we can directly paste an image into it? a bit like we can with pasting images when raising a questions on the community?

Thanks

[Jaspal Singh]

Hi Sam,

I doubt this can be done but for versions above Helsinki You can't paste a screenshot, unfortunately, but you can drag an attachment file onto the header of an Incident /change etc. and it will auto-upload.

May be in future versions of ServiceNow we can expect this functionality.

Thanks,

Jaspal Singh

Hit Like or Correct on the impact of response.

[sachin_namjoshi]

We can do this. You can use tags to inset an image into a journal field. For example:

1. <img src=<image location> width="500" height="500">  

Now how to make this work...

You could have a UI action or UI Macro add this into the journal field.

Regards,

Sachin

[sachin_namjoshi]

You may find this thread helpful.

Displaying images from emails inline, not as an attachment.

Regards,

Sachin