PATCH API TO UPADTE RITM

[shabbir9]

Hi

we need to share an ServiceNow API to the customer where they can update the requested item state to resolve i am using below API but  its not working can any one help me on this it is showing 200 ok in post man but in result I am getting state=1 which is open state sharing screen shots below 

PATCH API

https://dev127677.service-now.com/api/now/table/sc_req_item/aeed229047801200e0ef563dbb9a71c2?sysparm...

JSON 

{

    "state": "6"

  }

[shabbir9]

yes Table is  sc_req_item

and state =6 for resolved 

i am able to update  state=3(pending) state=1(open) but state = 6 resolved is not working it is going in open state 

[SimonL898794821]

Perhaps consider verifying the presence of any Business Rule or UI policy that could be rendering the task of setting the state to "resolved" unachievable.