Hi,I'm facing a problem with business rules. I know that a common way to use BR is to trigger an event when some prerequisites are met. But I need to do the opposite way.I have an event named "email.failed" that is inserted in the sysevent table by a...
Hi,I have created a catalog item where i'm using two variables "category" and "sub category" which are of reference type.Based on the value chosen in "category", the values in "sub category" are filtered.The following code is used in the subcategory'...
Hi,I need to pass the data from an Element on form to bring the data from a table. For that I have created a client script which calls script includes. But how can I bring the entire record from script include to my client script?
Why aren't ServiceNow time fields accurate? They seem to attempt to keep in line with timezone settings, but add an hour. For instance, let's say I create a time field, and it's set to 00:00:00 on the form with my current timezone setting of Amer...
I have been struggling with a Change Request workflow script. The customer wants to see the Approval Comments on the main page of the the Change Request after the Approver has Approved or Rejected it. I have searched through the community scripts...
Hello experts, How do I add an info message on a UI action button 'Submit'? I want a message to show on top of the page which says "Your request has been submitted" once the 'Submit' button is clicked?
We have created a Desktop Services Table, which extends the Task table.We have also created a user defined field on our User table named "legal hold", which is a True/False check box.What we are trying to do is that when someone is entering informati...
Greetings!I want to know how to get total transactions time data(How long they stay in serviceNow) for my users on weekly basis. It seems to me that v_user_session table only contain data on certain time point, right?What is the best table to query i...
Is it possible to add more than one manager to one group? If so, how?
I heard a presentation yesterday where a development team reported that they moved update sets from dev to test to prod, that they also imported XML files for the objects needed that are not in the update set. I'm thinking that "import XML" could...
Hi,In our instance we are facing issue with duplicate Incident/Change/Problem/sc_task number being created.We cannot make dictionary unique though we have the script with us to do it and then to remove those before setting number field as unique on t...
Hi ThereI'm creating a Widget, which I embed in a Catalog Item/Request Item. My Widget is dynamicly creating a form and when I Submit the Request Item, I would like to use the Information from that form as a variable in the Requested Item to use this...
Hi,we want to fetch historic incident data from sys audit table. moving forward we have implemented metrics which is populated by a BR on incident table as per business requirements.but we still need to fetch /report on historic audit data when the m...
Howdy Folks,As an Admin I created a REPORT based upon the CATALOG TASK table (sc_task.) The CONDITIONS select one particular type of TASK, and the items to be listed are a mixture of fields found in the SC_TASK table (i.e. NUMBER) and those found as ...
Hi,I need an user/customer to download file into their hard drive from a cat item form when the user click download link. I know the sys_id of the file saved in sys_attached table.Thank you!
