I am attempting to import a big list of relationships into cmdb_rel_ci using an Import Set. When I define my Transform Map I create a relationship between a hostname in the import table and the target "child" which is a reference table. I have experi...
Hi, we are new to using Service now.We are importing data using CSv files into the system, ie: user datafor 10 months the automated scheduler has been working flawlessly on schedule using the import sets created,since last Friday we are getting the f...
Hi,I'm trying to use a GlideRecord query to search for a document ID, but it doesn't appear to be working. Does anyone have an example of how to query for a Document ID?Here's what I have so far. var email = new GlideRecord('sys_email'); email.addQ...
I keep getting this error "This content cannot be displayed in a frame. To help protect the security of information you enter into this website, the publisher of this content does not allow it to be displayed in a frame."Is there another alternative ...
I have created the attached HTML/Jelly script for a UI Page. I am having trouble with the following line in the script: _max}"> When I manually initialize jvar_j to a value, such as: The test in the j:while works fine. However, when I set it ...
How to check a specified user has access permission(read/write) to particular table.I am using below code.var gr = new GlideRecord("incident");if (!gr.canRead()) {gs.log("## Insufficient rights to query incident records: ");} Above Script doesn't wor...
Hi, We have tried adding a new user today to one of our groups, to assign him calls on our helpdesk team. However it seems he doesn't show up on the incident as a choice. I checked the group had him within it and he was definately there. I repe...
Just wondering, with a Catalog Item container Start variable, there is a layout option with 3 choices (in our instance)1. 1 column wide,2. 2 columns wide, alternating sides and3. 2 columns wide, one side then the other. My question is: How (if a...
I cannot find any way to configure the week starting day for the Calendar type schedule pages. These pages are displayed via show_schedule.do when a user opens any Schedule (cmn_schedule) / Maintenance Schedule (cmn_schedule_maintenance) or Blackout ...
I'm working on a basic catalog request form, which has a few simple UI policies that show/hide fields based on previous selections going down the form. One particular field has 6 choices. The UI Policy created says If this field is one of these 3 cho...
Hello,Currently we have a process where by a Story (SCRUM) can be created from the Incident module. We have now had a request whether it is possible to link multiple Incidents to the Story. Generally is this best practice? I have managed to add...
Hello All, We often come across situations when we want to run our server side script on a form. The only way today is to go to background script and run the code. The problem here is not just going to background script module but also the code that...
We are building a workflow and within that workflow we are also checking if certain fields of the current record have a (valid) value.In case that is not the case we are adding a work note to the record stating what they have to do (Basically what th...
When I first joined the ITSM Team as a ServiceNow developer, I inherited two years of advanced customizations that were written by at least six different developers. We had many performance issues, and bugs and overtime we found that some of our issu...
I want to add 'comments' to a transform map without it overwriting anything in there already. is this possible? Would anyone be able to suggest a javascript fix?
