PDI access issue

[neha22192]

Hi, I am facing issues to access my PDI and its not shoiwng online . several time refreshing it still not able to access it. pls help or guide me on this.  this is my PDI details https://dev202051.service-now.com

[Dr Atul G- LNG]

Hi @neha22192 

Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.

[Viraj Hudlikar]

Hello @neha22192 

I do see that your PDI is up actually, please check again.

There is no real time support over PDI, so if it's really hampering your work or anything to learn on PDI then let existing one go and request a new one. Also, wait time for existing time is not fixed so if you want to wait you can and once it's up you will get email from ServiceNow that instance is up and running.

Also, learning tip always take backup from PDI so your work done is not lost.

If my response has helped you hit helpful button and if your concern is solved do mark my response as correct.

Thanks & Regards
Viraj Hudlikar.

[GlideFather]

Hi @neha22192 

what I can recommend is to log in to: https://developer.servicenow.com/dev.do 

and try to access it from there, let me know if you managed.