PDI (Australia) missing change management application menu

[Les1]

After provisioning a PDI, Australia release, the change management app menus are missing. I've released and reprovisioned twice with same result.

I can verify that the change mgt related tables are there, i can grab the url for change tables, or for 'create-change' and (replacing the instance url) get to those pages just fine. seems like just the sys_app_application records related to change mgt are missing (pasting url from a working instance just gets 'record not found')

anyway seeing if others have also seen this, i'm going to release the instance, try a new instance in zurich and then upgrade to australia to see how that goes.

[Dr Atul G- LNG]

Recently, this issue has been encountered and reported by other users as well—ITSM modules are not available in the PDI. The short answer is that PDIs do not come with official support, so it’s better to reset the instance, request a new one, or try refreshing the instance first. You can also go to Plugins, search for Change Management, and install it, or repair the plugin if it is missing.

Change Management - Core

IT Service Management

Plugin id: com.snc.change_management

Try repairing the change plugin, and if it still doesn’t improve, get a new instance on Zurich and then proceed with the Australia release upgrade.

[Tanushree Maiti]

Hi @Les1 

1 . Just Repair change management plugin (com.snc.change_management) in your PDI instance

2. if still issue is not resolved-

either 

a. Manually create Application Module, if you have other testing set up in configuration

OR

b. Else, Release the instance and request for new PDI instance (Zurich) -> upgrade again to Australia