PDI (Australia) missing change management application menu

[Les1]

After provisioning a PDI, Australia release, the change management app menus are missing. I've released and reprovisioned twice with same result.

I can verify that the change mgt related tables are there, i can grab the url for change tables, or for 'create-change' and (replacing the instance url) get to those pages just fine. seems like just the sys_app_application records related to change mgt are missing (pasting url from a working instance just gets 'record not found')

anyway seeing if others have also seen this, i'm going to release the instance, try a new instance in zurich and then upgrade to australia to see how that goes.

[Dr Atul G- LNG]

For future:

Latest Recommendation

If the above troubleshooting steps do not resolve the issue, install the following application:

SOW ITSM Advanced Applications

This application includes:

• Change Management

• Problem Management

• Major Incident Management (MIM)

• On-Call Scheduling

• Walk-up Experience

Application ID: sn_sow_itsm_adv_ct
Recommended version: 9.1.1 or lower

Installing this application may enable the required Change Management and Problem Management capabilities in the PDI.

[Michael Domke]

Option B worked for me as well. Option A did not even after several tries.

[tonychaffe]

Hi, I took a slightly different approach. The Australia PDI's do have access to Now Assist and Build Agent. This problem presented a very good use case to exploit that capability, which has proved to be successful and very impressive.

I opened ServiceNow Studio, once open, on the right is Now Assist. I I simply explained the issue and Now Assist got to work. 

   

 After understanding the issue, building a plan and asking for my approval, it went ahead and resolved the issue by recreating the Menu with 

Copied the final response here for conciseness.

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Done! Here's what I found and fixed:

The Problem: The com.snc.change_management plugin's application menu record (sys_app_application with sys_id deecb70ec611228700bafda6dde05102) was completely missing from your instance. All ~40+ Change Management modules existed and referenced this sys_id in their application field, but the parent menu container itself didn't exist. Without it, the navigator has nothing to group those modules under — so they were effectively orphaned and invisible.

This explains why repairing the plugin didn't help — the repair process likely checks for module presence but doesn't recreate the parent application menu record.

The Fix: I recreated the application menu record with the exact sys_id that all existing modules already reference. The "Change" section should now appear in your All navigator menu with all its modules visible beneath it.

You should be able to see it now if you refresh your navigator (or type "Change" in the filter). 

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And provided this summary:

Surely enough, after refreshing the browser, the Change Menu does now appear under the ALL menu.

I must say, I am super impressed by how easy and efficient it was to resolve this with NowAssist and Build Agent! Yes, it's just as easy to release your PDI and request a new, but, I think you may well be missing out on an experience of the AI age!