PDI Australia version, no change management menu on fresh load.

[GlennS]

Hi,

I'm new to the PDI, so in the end had someone more experienced have a look for me.

When I created a new instance using the Australia version, I did not get any menu options appearing for change management. You could search for and modify change tickets, but the menu was unavailable.

I then created a new instance with Yokohama, and the menu was available.

I then upgraded that instance to Australia, and the menu was still available.

It only happens when I create a new PDI with the Australia version.

[Dr Atul G- LNG]

Hi @GlennS Recently, this issue has been encountered and reported by other users as well—ITSM modules are not available in the PDI. The short answer is that PDIs do not come with official support, so it’s better to reset the instance, request a new one, or try refreshing the instance first. You can also go to Plugins, search for Change Management, and install it, or repair the plugin if it is missing.

Change Management - Core

IT Service Management

Plugin id: com.snc.change_management

[Tanushree Maiti]

Hi @GlennS ,

This issue was reported earlier for PDI.

When you are facing the issue - perform following steps.

1. Open Incognito window /private browser and check the same.

2. If still issue is there ,

•    Navigate to plugins list //sys_plugins.list. 
•     In the search bar of the Plugins list, search for: com.snc.change_management
•     Check status of Change Management plugin.
•    If it is already activated,
•     Repair "Change Management" Plugin

Note. For PDI , there is no Support available.

[Les1]

I've had the same issue, even after releasing and requesting new instance. Change mgt plugins are there, but no app menu records for change mgt module (entire module missing from left hand navigation, searching in the app menu table finds no records for 'change'

as a partial workaround - if you have a company instance working normally, copy over the URL (after the instance url) of the pages you need to get to , paste after the instance url of your PDI so you can get to the page, and then create a favorite.

[Dr Atul G- LNG]

Hi @Les1 Try repairing the change plugin, and if it still doesn’t improve, get a new instance on Zurich and then proceed with the Australia release upgrade.