- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6 hours ago
I have received emails stating my PDI will be reclaimed tomorrow, with no reason given. It is not due to inactivity as I use my PDI every day. I know that PDIs are unsupported and can be reclaimed whenever SN feels like it. My concern is I have coworkers who have stated they have been on a wait-list for a PDI for months now and I don't want to be in that same situation. If I have had a PDI for a significant amount of time, and utilizing it daily, once it's auto-reclaimed will I get priority on getting a new PDI?
Solved! Go to Solution.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
6 hours ago
Don't worry—this is quite common at the moment.
Over the past few days, many community members have reported delays when requesting a PDI. In some cases, the waiting period has been 2-3 weeks or even longer, especially for lower ServiceNow versions.
You can try requesting an instance on an earlier release, such as Zurich or an older version, but there may still be a waiting period due to high demand.
For now, patience is the best approach, as PDI availability depends on overall demand and ServiceNow's infrastructure capacity.
Latest update: I heard from community members that PDIs are now being provisioned more easily and quickly. You may try cancelling the current waitlist request and submitting a new request again.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/dratulgrover [ Connect for 1-1 Session]
****************************************************************************************************************
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
5 hours ago
I do realize PDIs are not supported, as I stated in my original post. Luckily for me, I was able to get a new PDI immediately with a different email address
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
5 hours ago
For others in this same predicament, I was able to get a new PDI immediately with a different email address, hopefully others have the same experience and are not without a "playground" for too long.
